Code of Practice

Tokio Marine and Nichido Fire Insurance Co., Ltd. proudly supports the General Insurance Code of Practice.

The purpose of the regulatory Code is to promote good relations between insurers, consumers and describe standards of good practice and service.

The Code:

Promotes disclosure of information relevant and useful to consumers so as to allow them to make informed choices and to compare products;
Facilitates the education of consumers about their rights and obligations under insurance contracts;
Promotes informed and effective relationships between insurers and consumers;
Requires insurers to have fair procedures for the resolution of disputes between insurers and consumers; and
Describes the standards of good practice and service to be met by insurers.

Please click here to download the current General Insurance Code of Practice.

Tokio Marine supports the Insurance Council of Australia’s nationwide campaign to target domestic violence.

Tokio Marine has a Family Violence Policy which outlines how customers can:

obtain free and confidential support services;
have access to Financial Hardship help; and
maintain their privacy.

We at Tokio Marine extend our support to our vulnerable customers.

Please click here to download the Family Violence Policy.

How we Design and Develop insurance

Tokio Marine & Nichido Fire Insurance Co. Ltd, aims to develop and distribute insurance that is suitable for its customers in a more targeted way. Our Product Design and Distribution Policy outlines how the policy is designed and distributed to the target market. Target Market Determinations (TMDs) outline the intended class of customers that comprise the target market for the travel insurance products along with matters relevant to the distribution and review of these products.

Please click here to download the Target Market Determination W2C – 15 December 2023

Please click here to download the Target Market Determination for AANT – 15 December 2023

Please click here to download the Target Market Determination for RAA – 15 December 2023

Please click here to download the Target Market Determination for RAC – 15 December 2023

Please click here to download the Target Market Determination for RACQ – 15 December 2023

Please click here to download the Target Market Determination for RACT – 15 December 2023

Please click here to download the Target Market Determination for RACV – 15 December 2023

Please click here to download the Target Market Determinations W2C – May 2023

Please click here to download the Target Market Determinations for Autoclub Travel Insurance – May 2023

Please click here to download the Target Market Determinations W2C – September 2022

Please click here to download the Target Market Determinations for Autoclub Travel Insurance – September 2022

Please click here to download the Target Market Determinations for Autoclub Travel Insurance – February 2022